Business News

Scam 2023: Swiggy Accused Of Swindling Approx ₹3 Extra From Every Order Slyly

September 21, 2023
The Commune

In a development that could be labeled as a major scam, it has emerged that the popular online food delivery app Swiggy has been surreptitiously adding an extra amount of approximately ₹3 to the bills of unsuspecting customers with each order they place.

Users noticed that all Swiggy transactions were rounded up to whole rupee amounts not to the next nearest number but close to ₹3 more.

For instance, if a transaction summed up to 271.91, instead of adding a mere 9 paisa to round it up to the whole rupee, Swiggy tacks on an extra ₹3.09, a notable difference.

Many customers find this practice unjustifiable, especially considering the scale of Swiggy’s operations. Even a minor overcharge per order could accumulate to crores of rupees annually. What further raises eyebrows is that this additional income is being collected after tax, which raises questions about how Swiggy accounts for the substantial surplus they accumulate from their customers without offering any additional service or notification.

Initially, Swiggy claimed that the Reserve Bank of India (RBI) has mandated this rounding-up practice. Even if one assumes that RBI did indeed issue such an order, the addition of ₹3.09 to a bill of ₹671.91 hardly seems to adhere to the principle of rounding off to the nearest whole amount. When a user pointed out the fallacies in the argument, Swiggy deleted the tweet.

Many users have expressed their concern and frustration over what appears to be a systematic attempt to overcharge customers by a seemingly trusted service.

However, it remains unclear how such a practice, which seems to deviate from common rounding norms, aligns with RBI’s regulations or objectives. Many customers are left wondering how overcharging customers without prior notice can be considered a legitimate practice.

Deepak Shenoy, Founder and CEO of Capitalmind posted on X how his actual bill amount adds up to ₹255.60 but Swiggy charged ₹259.

Another customer wrote how his actual bill was 176.04 but he was charged ₹179

Another user shared how his bill of ₹723.5 was rounded off to ₹727

One of the staff of The Commune who had ordered lunch through Swiggy on 21 September 2023 found that the bill amount of ₹257.9 to ₹261.

Here is another.

The issue of unexplained overcharging has caused an outcry among Swiggy users, who are now demanding transparency and clarity regarding their transactions.

The Commune reached out to a representative of Swiggy for comments. This article will be updated once we receive a response.

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