Kilambakkam Kalaignar Bus Terminus Turns Into Hell: Passengers Misguided And Not Allowed To Board Omni Bus At Koyambedu, Lack Of Food And Toilet Facilities At KCBT Makes Matters Worse

The Pongal week was a very long holiday. The following week – starting from 25 January 2024 to 28 January 2024 is yet another long weekend for the people of Tamil Nadu. 25 January 2024 is a special day since Thaipoosam will be celebrated and people from all parts of the state would want to go back to their hometowns since the following day 26 January 2024 is also a holiday owing to India’s Republic Day. 

Buses are the preferred means of transport for most of the people living in Chennai who intend to head back to their native. The challenges that emerged during the inauguration of the Kilambakkam Bus Terminus have escalated since its opening.

Amidst the ongoing holiday season, over 50,000 people who had pre-booked buses reached Koyambedu, where police barricades restricted the movement of buses in and out of the area. Passengers with confirmed reservations were unexpectedly denied entry and were asked to head to Kilambakkam at the last minute. This led to confusion and distress among people.

Passengers voiced their frustration as they endured extended waits for buses travelling from Kilambakkam for Thaipusam and Pournami Girivalam. The Chennai Kilambakkam bus station became heavily congested during holiday seasons, drawing large crowds over four consecutive days encompassing occasions like Thaipusam, Republic Day, and weekend breaks as people embark on journeys to their hometowns. Devotees heading from Chennai to Tiruvannamalai for Pournami Girivalam expressed concerns about the delays in bus services.

A passenger shared their dismay, recounting a journey to Koyambedu bus station that cost them ₹8 but had to shell out ₹200 to reach Kilambakkam by bus. Questions were raised about the necessity of the passengers to come to Kilambakkam when it was stated that all buses would pick up passengers at Koyambedu. A report by Polimer News records people sharing what happened.

One passenger named Michael says, “They never intimated us. Till the evening they said the bus would leave from here (Koyambedu) only. But they have stopped it now, how can we go now?”

Another visibly upset lady passenger who had planned to go to Madurai said, “We booked the tickets 2 days back. They are not letting us inside now. I don’t know what to do. We have a function to attend tomorrow. They are not allowing us inside, we are being asked to go to Kilambakkam. When do we go, our bus is at 7.15 PM! We came here at 6.45 PM thinking we had to board here, but the police is denying entry. When we call them, they are asking us to come inside breaking the barricade but there are police standing there. How do we go inside, how do I attend the function tomorrow? The government will come up with rules suddenly and we have to suffer for that? We were not informed of the change nor was it on the news. I came here directly after work. Only after reaching the bus stand (Koyambedu) did I come to know of the change. I have to go somehow, whose money is this? I work, I earn and I am buying my tickets with that, who is giving the money, is the government arranging free buses?”

Yet another lady passenger said, “We are shunting from here to there, we need to go to Madurai, how do we go now? All of a sudden, we are asked to go to Kilambakkam, how do we go? They are not allowing us inside and asking us to go there to Kilambakkam. If we call the bus company (travels), they are saying the bus is here and asked us to come inside. It is 7 now, how will we reach on time to board the 8.15 PM bus? We left home at 4 PM, and from 5.30 PM we are running here and there. The police are not letting us inside also. What can we ladies do?”

A male passenger said, “People like us who are fairly well-to-do can manage the trip to Kilambakkam. How will the others without money go? What is Stalin doing?” 

What is also quite apparent from these videos is that people are confused between Kelambakkam and Kilambakkam. 

A netizen also shared his experience on social media platform X. He wrote, “Operationalising Kilambakkam bus stand is a classic case study of how can one “Royally” Screw something! All of us who were supposed to board at different parts of Chennai were asked to come to Kilambakkam at the last moment. The public buses to Kilambakkam were extra crowded. A few of us pooled in and hired an auto. Reached here by 11 PM. At the outset, it looked well-lighted. But after entering the terminus, there were no food options. There were 2 restaurants but were out of stock. There was this Aavin booth that served hot milk which was my dinner. Being a new bus stand, was anticipating that restrooms will be well maintained. But was shocked to see Pathetic restrooms. Feel sorry for the maintenance staff here. Their displeasure is very much visible!”

Tamil Nadu Bharatiya Janata Party State Secretary, SG Suryah, posted a video reporting live from Koyambedu Omni Bus Station. In the video, he said, “I was in a news debate with News7 and from then I was constantly receiving messages from people that they had booked bus tickets to go from Koyambedu to their respective destinations. It is Thaipoosam tomorrow (25 January 2024) and it is a long weekend as well. But they said that the omnibus operators informed the passengers that they needed to board at Kilambakkam. But there were no buses that would ferry them to Kilambakkam. Autos and cabs were charging ₹1000 and above. So I came here to understand the situation. But the omnibus bus station is closed. There are 100s of police personnel deployed there. The people here are informing me that the government has issued an order that no buses can ply from here. The reason given for that is that the buses must operate only from the Kilambakkam bus station. The Omnibus Operators Association is stating that the government is forcing them to ply from Kilambakkam. It is the people that are facing all the trouble because of this decision. Even during New Year (1 January) they did the same thing, so also for Pongal, now it is being repeated for Thai Poosam. There were so many women with infants outside the Koyambedu bus station. Why doesn’t the government have any plan? Anbazhagan says that nearly 60,000 passengers have booked their bus tickets from Koyambedu. Why is the government hell-bent on making these passengers board their buses only from Kilambakkam? The Chief Minister must try to understand the problems being faced by the people. He is sitting at home and doing politics on Facebook and the internet. Instead, he has to come out and see for himself how his government authorities are troubling the people of his state without any planning. I don’t know if the CM is even aware of these things, is he being informed of the developments? The people are really frustrated with what is happening. It is even worse in Kilambakkam. 

At Kilambakkam bus station, the government themselves have intimated that only 144 omnibuses can be parked at a time. However, at the omnibus bus stand here, more than 1000 such omnibuses ply in a single day. How will they accommodate and operate 1000 such omnibuses in place of those 144 omnibuses? The omnibus association tells me that no facilities are in place to permit this. There is a separate omnibus bus stand in Mudichur being built but it will take about 6 months for it to be completed. They say that they will operate from there after the completion. Till then, they wish to operate from Koyambedu itself. But the government is not even ready to discuss this. What is the politics behind this? Why are the people being troubled so much? I request the Chief Minister to address this issue immediately.”

Critics argue that the government is consistently involved in actions that leave citizens vulnerable. 

(with inputs from Polimer News)

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